Delhi man assaulted by toll staff at Bijwasan plaza, NHAI penalises agency Rs 15 lakh, bars it from tenders for a month and proposes extending ban to one year, including its owners and directors | Delhi News

National Highways Authority of India has fined Riddhi Siddhi Associates a penalty of Rs 15 lakh.

NEW DELHI: The National Highways Authority of India (NHAI) has debarred Riddhi Siddhi Associates from participating in its ongoing and future tenders for one month and imposed a penalty of Rs 15 lakh following alleged misbehaviour, assault by its personnel with a road user at Bijwasan Fee Plaza on NH-248BB on November 5.The authority has also issued a show-cause notice proposing to extend the debarment to one year and cover the agency’s owners and directors. The agency has been directed to hand over the fee plaza to the new contractor on November 14.In a statement on Wednesday, NHAI said the action was taken considering the gravity of the incident, which reflected a failure on the agency’s part to ensure discipline, proper supervision and compliance with contractual obligations.Under the contract, the user fee collection agency is responsible for ensuring proper conduct and discipline among its personnel deployed at the toll plaza.NHAI said it follows a zero-tolerance policy towards misconduct and indiscipline at toll plazas and is committed to ensuring a safe and secure commuting experience for National Highway users.The authority has also introduced a ‘Toll Plaza Feedback’ feature on its Rajmargyatra mobile app, allowing commuters to rate their experience, select relevant feedback options and submit remarks about toll plazas.